You can report the user or product by going to the profile page and tapping on "Report this User" from the drop-down menu at the top right-hand corner.
If you come across a counterfeit product, please report the product by tapping on "Report this product" from the drop-down menu at the top right-hand corner.
Robinsons will follow up with alleged users to provide any supporting documents needed for his/her product. There will be no specific time frame to be taken action on. Users will be reached only if required with further evidence. If there are any actions taken, it would not be disclosed to any party regarding the actions taken.
You can send us the supporting document to our Customer Service Team here.