My item arrived defective. Can I exchange it or get a refund?

Please connect with our Robinsons Customer Service Team who will guide you through the process. Fill out the form here.

1. Our customer service team will verify the return reason and arrange a free return pick-up for you.
2. Our logistics partner company will pick up the package.
3. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.

If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. We will then proceed to reimburse you with a refund through the same mode of payment that was made in the original purchase.

 

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Need help? 

How do I pack my Return Parcel for a Refund? 

How Do I Request For An Exchange?