Your Refund request will be processed within 7-14 business days and you will be notified of the outcome via email.
How will I be refunded?
You will be refunded via the same payment method you used to place the order.
The shipping fee will not be refunded.
I have a Return/Refund request, when will I receive my Refund?
When a Return Refund request was made, depending on the reason it is being requested, it may take up to 7 days (upon delivery of return parcel) for a resolution to be drawn based on supporting document provided.
In the event where it is successful, you will be refunded immediately after the refund case was closed. The actual refund process may vary based on the payment method used to pay for the order.
- Credit/Debit Card - 7 to 14 working days
- PayNow - 24 hours