Login attempt failed

Failed logins may be caused by one of the following reasons:

1) System Limitations / Permanent Suspension

• You are encouraged to use your own device and/or account to avoid disruptions to your Robinsons experience.
• Users who violate Robinsons' policies may be permanently suspended.
• Refer to our Terms of Service and Community Rules for more information.

2) Phone number

• Your phone number has to be active, as verification will be sent upon login.
• Contact us to change to a different phone number.

3) Incorrect Password

• Tap on Forgot Password and follow the instructions to reset your password.

4) Service Connection

• Make sure to connect your device to the internet. 
• Check the service network if you did not receive an OTP code to log in.
• Try restarting your device as simple troubleshooting steps.

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