Returns must be done within thirty (30) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
· Your product does not match the website specifications or description.
· You received the wrong item in your package.
· For products that are defective or damaged upon arrival.
And the general requirements for returns are as follows:
· You have proof of purchase (order invoice number and receipt).
· The goods must be in new condition and returned in the original, unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts received with it.
· All sealed items must not be opened.
· The product must not have been used or installed or had any data inputted.
See the guide on What kind of products are Non-Returnable?
If your return meets all the requirements and you wish to proceed with the return, please have your order invoice number ready and simply contact our Customer First Team using the Contact Us Form.
1. Our customer service team will verify the return reason and arrange a free return pick-up for you.
2. Our logistics partner company will pick up the package.
3. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer Service Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is not valid, we will notify you and arrange for the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.